At Art Mural Shop, we blend the precision of Geometric designs with the fluidity of Abstract expression in our shipping and returns process—ensuring your art journey is as seamless as the brushstrokes in our Chinese Art collection.

Shipping Information

Global Delivery Timeline

  • Order Processing: 1-2 business days (excluding weekends/holidays)
  • Standard Shipping: 10-15 days via DHL/FedEx ($12.95 flat rate)
  • Free Shipping: 15-25 days via EMS (orders over $50)

Note: Asian countries and select remote regions excluded from service area

Like the intricate patterns in our Dot Painting series, we handle each shipment with meticulous care. All artworks are packaged with:

  • Acid-free tissue interleaving
  • Custom-cut foam corner protectors
  • Climate-controlled transit monitoring

Returns & Exchanges

Should your African motif not complement your space as envisioned, or if a Black and White photograph arrives with unintended drama, our returns policy mirrors the clarity of our Gothic linework.

Eligibility Requirements

  • 15-day return window from delivery date
  • Original packaging with all protective materials
  • Unused condition with no installation attempts

Non-Returnable Items

Certain artworks require special consideration, much like the delicate wings in our Butterflies collection:

  • Custom pieces from Contemporary, Folk Art, and Fantasy collections (unless damaged)
  • Commissioned works from our Collections section
  • Special orders (including Dragons series murals over 60″)

Return Process

  1. Contact Us: Email [email protected] within 15 days
  2. Provide Details: Include order number and reason (see template below)
  3. Await Approval: Our curators respond within 2 business days
  4. Repackage Securely: Use all original materials (like repacking our Egyptian Art reproductions)
  5. Ship Back: Via insured carrier (DHL/FedEx recommended)

Refund Details

Refunds process like the layered glazes in our Cubism works:

  • Issued within 5-7 business days after return inspection
  • Applied to original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping fees non-refundable (except for our errors)

Damaged Items Protocol

If your Food-themed artwork arrives with unintended “texture”:

  1. Photograph all damage immediately
  2. Email images to [email protected]
  3. We arrange prepaid return shipping
  4. Choose replacement (when available) or full refund

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Art Mural Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]) purchased on [Purchase Date].

Item Name: [Artwork Title from Collection]

Reason for Return: [Please specify – e.g., damaged, incorrect item, change of mind]

Please advise on the next steps. I understand I have 15 days from delivery to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Final Brushstrokes

Just as our Cool collection balances vibrant hues with restrained elegance, we strive to make every transaction—from the Beaches sunset prints to the Animals series tapestries—a harmonious experience. For questions about returning your Christmas mural or exchanging Geometric wall art, contact our gallery specialists.

Art Mural Shop
2907 Chandler Drive, Springfield, US 65804
[email protected]